Infrastructure
PBX and VoIP telephony
Phone systems that scale across users and offices: PBX, SIP trunks, call routing, queues, recording and reporting.
Why it matters
Calls that reach the right person
The problem
Traditional phone systems are costly to run, hard to change, and difficult to manage across several offices or for staff working away from their desks.
What changes
Lower call costs, callers routed to the right team, and one phone system for head office, branches and remote staff.
What we deliver
From design to ongoing support
01
PBX design
Call flows and extensions planned around how your teams work.
02
SIP trunking
Calls carried over internet lines at lower cost.
03
IVR menus
Callers directed to the right team.
04
Call queues
Calls held and distributed fairly across staff.
05
Extensions
Desk, mobile and softphone extensions on one system.
06
Call recording
Recording for quality and compliance.
07
Reporting
Call volumes, waiting times and missed calls.
08
Training and support
Users trained, with ongoing support after go-live.
How we deliver
Six stages, from first meeting to support
01
Discover
Goals, users, constraints and budget, agreed in writing.
02
Assess
Current systems, data and processes reviewed.
03
Design
Architecture, scope and risk register before any build.
04
Deploy
Build, data migration and go-live in planned stages.
05
Train
Users and administrators trained on site.
06
Support
Service desk and system care after handover.
Contact
Replacing an old phone system?
Tell us about your organisation and what you need. We reply within one business day.
Level 6, West Wing, Stratos Towers, Savannah Heights, Waigani, NCD
P.O. Box 450, Boroko Foodworld, Gordons, NCD