Enterprise systems
Case management systems
For any work that moves through defined stages as a separate matter: investigations, prosecutions, court files, regulatory complaints, tax audits or citizen grievances.
Why it matters
Cases that keep moving, and records that stay complete
The problem
Cases move at the pace of the officer holding them. Delays are hard to pin down, and the real record of a case sits on one person’s desk and in their memory.
What changes
Cases progressed by an enforced process, delays visible and traceable to a stage or officer, files that survive staff turnover intact, and a defensible record of evidence and decisions.
What we deliver
Every stage of a case, on the record
01
Registration and allocation
Each case given a unique reference and assigned to an officer or unit.
02
Workflow and timeframes
Stages, evidence requirements and statutory deadlines enforced by the system.
03
Case file
Statements, documents, photos, exhibits, correspondence and decisions attached to the case.
04
Reporting
Caseloads, ageing and bottlenecks reported by stage, unit and officer.
How we deliver
Six stages, from first meeting to support
01
Discover
Goals, users, constraints and budget, agreed in writing.
02
Assess
Current systems, data and processes reviewed.
03
Design
Architecture, scope and risk register before any build.
04
Deploy
Build, data migration and go-live in planned stages.
05
Train
Users and administrators trained on site.
06
Support
Service desk and system care after handover.
Contact
Tracking cases on paper or spreadsheets?
Tell us about your organisation and what you need. We reply within one business day.
Level 6, West Wing, Stratos Towers, Savannah Heights, Waigani, NCD
P.O. Box 450, Boroko Foodworld, Gordons, NCD